Energy is the magic ingredient

⚡️ The question I hear most from clients: “Where does your team get their energy???” ⚡️

Again and again over the past ten years, clients have told me the same thing: it’s our team’s energy that truly sets us apart.

And it’s not accidental. Energy is one of our core company values, and the most critical screen in our hiring process. Skills can be taught. But curiosity, kindness, and the courage to go the extra mile? Those have been non-negotiables from day one.

But to be clear: energy isn’t about extraversion, being the loudest in the room, or performing in ways that feel inauthentic.

👉 Energy is about bringing enthusiasm, warmth, and openness to every interaction. It’s passion, optimism, and resilience in action. The kind of energy that makes big things possible, empowering clients (and each other) to show up as their very best selves.

So, what’s behind that unmistakable energy clients feel when they work with us? Here are 5 things:
1️⃣ A culture of genuine support. Our people really like and look out for each other in ways that amaze and inspire me every day. That sense of care naturally extends to how we care for clients.
2️⃣ A growth mindset. Every one on the team is committed to keep learning and raising the bar, individually and collectively. Every challenge becomes an opportunity — not just to deliver outstanding work for our clients, but to uncover smarter, fresher ways to create impact.
3️⃣ Client service is in their DNA. Before starting business degrees and corporate jobs, many of our team members had roles where service mattered — whether as restaurant servers, camp leaders, dance instructors, or frontline staff. That foundation built empathy, adaptability, and a drive to delight people.
4️⃣ Courage to challenge. I'm ever inspired by the way our team members consistently ask the hard questions, push thinking further, and respectfully challenge assumptions. Because the best outcomes come from brave conversations, and nothing drains energy faster than the truth left unspoken.
5️⃣ We celebrate wins, big and small. Joy fuels momentum. Recognizing progress keeps their energy high and contagious — and sparks an appetite for the next breakthrough.

✨ Energy is the spark that drives results, builds trust, and makes collaboration unforgettable. It's the magic ingredient in everything we do.

💫 What might become possible if energy was something you intentionally cultivated in your team every day?